Shipping policy

Shipping Policy

Mad Buzz Honey offers tracked shipping to eligible destinations.

Processing

Orders are generally processed within 1 TO 3 BUSINESS DAYS excluding weekends and public holidays.

Processing time is separate from delivery time. Orders placed during promotions, launches, or peak periods may require additional processing time.

Estimated Delivery

After dispatch, estimated delivery timeframes are:

United States: approximately 5 to 8 business days
International destinations: approximately 2 to 3 weeks

These are estimates, not guaranteed delivery dates. Customs clearance, carrier disruptions, remote destinations, weather, public holidays, and other events may cause delays.

If a specific shipping promise cannot be met, we will provide any notice, cancellation option, or refund required by applicable law.

Tracking

Tracking information will be provided where available. Tracking events can take time to appear after dispatch.

Address Accuracy

Customers are responsible for checking that the shipping address is complete and correct before submitting an order.

Additional shipping costs caused by an incorrect address may be charged to the customer where permitted by law.

Customs, Duties, and Import Requirements

International orders may be subject to import restrictions, customs inspections, duties, taxes, or handling charges imposed by the destination country.

Unless collected at checkout, these charges are generally the customer’s responsibility. Customers should check local import requirements before ordering.

We may cancel or decline orders to destinations where delivery is unavailable or legally restricted.

Delayed, Lost, or Damaged Shipments

Our responsibility does not automatically end when a parcel is given to a carrier.

If tracking shows an unusual delay, loss, damage, or delivery problem, contact info@madbuzzhoney.com with your order number. We will investigate with the carrier and provide an appropriate solution according to the circumstances, our policies, and applicable law.

For packages marked as delivered but not located, check the delivery area, household members, neighbors, building management, and the carrier. Contact us promptly if the parcel remains missing.

Returned-to-Sender Parcels

If a parcel is returned because of an incorrect address, refusal, failure to collect, or unpaid import charges, contact us.

Where permitted by law, the cost of reshipping or nonrecoverable carrier charges may be deducted from a refund. Mandatory consumer rights remain unaffected.

Partial Shipments

Products may occasionally be shipped separately. If this happens, you may receive more than one tracking number and parcels may arrive at different times.

Discreet Packaging

Orders are shipped in plain external packaging appropriate for ordinary postal delivery. The outside of the package will contain only the information reasonably required for delivery, customs, carrier handling, and legal compliance.

We cannot guarantee that customs declarations, shipping labels, or carrier documentation will omit information required by law.

Shipping Contact

Email: info@madbuzzhoney.com